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Your free gift or reward won&apos;t go anywhere - we&apos;ll keep it safe and sound for you for your next order.
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Your free gift or reward won't go anywhere - we'll keep it safe and sound for you for your next order.

What happens to any gifts or rewards I've earned when my account is on hold?

How do I download the mobile app from iOS store?

How does the Taste Test Challenge work?

What are lists and how can I create them?

Where can I see my past bottles received?

How do I rate my bottles?

How do I earn badges and points?

How do I update my wine preferences?

How do I change my delivery details?

Can I pause my account without cancelling?

Three bottles isn't enough. How do I increase my box size?

Can I change my billing or shipping day each month?

I have too much wine! Can I take a some time off?

Why was I charged $1/£1 ?

My account

What is the Taste Test Challenge?

How can I pay?

Can I choose my own wines each month?

My friend gave me a referral code. How do I use it?

How do we make your recommendations?

Will I be locked in?

How do I start my monthly wine journey?

Do I have to subscribe to a monthly box to get my hands on some of your delicious bottles?

Shop & subscriptions

Why did I not receive an email on this month's wine recommendations?

I skipped for a month, but why is a box on the way?

How can I see my previous orders?

How do I get my hands on my invoices?

When will my wines be selected?

My orders

Shipping Times - Give me the details!

Can I get wine less frequently than every month?

Are your packaging materials environmentally friendly?

Can I collect my order from your warehouse to avoid shipping costs?

I want a gift box to arrive just in time for a special occasion. Is this possible?

Can I change my courier?

What happens if my delivery is late or goes missing?

Do you deliver to parcel lockers and PO Boxes?

What happens if I miss the delivery of my wonderful wine?

Which couriers do we trust with your precious wine?

How much does shipping cost? And is it ever free?

Shipping times - How long is it going to take to get my hands on my sweet, sweet wine?

Shipping & delivery

Do you have any organic, vegan, or natural wines?

Do you have an App?

What are Lists? And how can I create them?

Can I return wine if there's a problem?

Is there a way to only get vegan-friendly wines?

I love the look of some wines in your wine list. Do I have to subscribe to try them?

What if I don't like a wine you send me?

What happens if my wine is faulty or flawed?

What exactly do I get in my monthly wine box?

How do you choose your wines?

Product & wine

How is the gift subscription charged?

Do I have to subscribe to send a gift to a friend?

If I give a gift, will they be pressured to sign up afterwards?

Do you give bulk discounts for corporate gifts?

I've been given a gift, do I need to pay anything?

How do I redeem a gift I've been given?

Can I recycle my box?

Can I return my boxes to be reused?

Packaging

What happens to any gifts or rewards I've earned when my account is on hold?Updated 6 months ago