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What happens if my wine is faulty or flawed?Updated 8 months ago

Arghh! We hate when this happens. And we understand how disappointing this can be. Unfortunately, wine is a natural product and that can mean that things occasionally go wrong or slip through the cracks.

That's why we have a 100% happiness guarantee. This means that we'll always make it up to you with a replacement bottle with your next box :) No questions asked! 

So if you think there is a flaw in your wine, something is wrong with the bottle or if you simply didn't enjoy it, let us know by shooting us an email (you can hit reply to any email we send you), or sending us a message below and we'll sort it all out ASAP.

We trust our members, so it's that easy. 

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