Contact Us

Terms & Policies

FAQs

Wines

Discover

Gifts

Build My Box

Log In

Good Pair Days

<p>Unfortunately at this time, you can&apos;t do this. We have to obey our warehouse safety standards and liquor license rules, which don&apos;t allow it. But it may become possible in the future, so keep an eye out.</p>

Unfortunately at this time, you can't do this. We have to obey our warehouse safety standards and liquor license rules, which don't allow it. But it may become possible in the future, so keep an eye out.

Can I collect my order from your warehouse to avoid shipping costs?

Shipping & delivery

How do I download the mobile app from iOS store?

How does the Taste Test Challenge work?

What are lists and how can I create them?

Where can I see my past bottles received?

How do I rate my bottles?

How do I earn badges and points?

How do I update my wine preferences?

How do I change my delivery details?

Can I pause my account without cancelling?

Three bottles isn't enough. How do I increase my box size?

Can I change my billing or shipping day each month?

I have too much wine! Can I take a some time off?

Why was I charged $1/£1 ?

My account

What is the Taste Test Challenge?

How can I pay?

Can I choose my own wines each month?

My friend gave me a referral code. How do I use it?

How do we make your recommendations?

Will I be locked in?

How do I start my monthly wine journey?

Do I have to subscribe to a monthly box to get my hands on some of your delicious bottles?

Shop & subscriptions

Why did I not receive an email on this month's wine recommendations?

I skipped for a month, but why is a box on the way?

How can I see my previous orders?

How do I get my hands on my invoices?

When will my wines be selected?

My orders

Shipping Times - Give me the details!

Can I get wine less frequently than every month?

Are your packaging materials environmentally friendly?

I want a gift box to arrive just in time for a special occasion. Is this possible?

Can I change my courier?

What happens if my delivery is late or goes missing?

Do you deliver to parcel lockers and PO Boxes?

What happens if I miss the delivery of my wonderful wine?

Which couriers do we trust with your precious wine?

How much does shipping cost? And is it ever free?

Shipping times - How long is it going to take to get my hands on my sweet, sweet wine?

Do you have any organic, vegan, or natural wines?

Do you have an App?

What are Lists? And how can I create them?

Can I return wine if there's a problem?

Is there a way to only get vegan-friendly wines?

I love the look of some wines in your wine list. Do I have to subscribe to try them?

What if I don't like a wine you send me?

What happens if my wine is faulty or flawed?

What exactly do I get in my monthly wine box?

How do you choose your wines?

Product & wine

What happens to any gifts or rewards I've earned when my account is on hold?

How is the gift subscription charged?

Do I have to subscribe to send a gift to a friend?

If I give a gift, will they be pressured to sign up afterwards?

Do you give bulk discounts for corporate gifts?

I've been given a gift, do I need to pay anything?

How do I redeem a gift I've been given?

Can I recycle my box?

Can I return my boxes to be reused?

Packaging

Can I collect my order from your warehouse to avoid shipping costs?Updated 2 years ago